Privacy policy
Last updated: July 7, 2025
West Paces Ace Hardware operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). westpacesace.com is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details: including your name, address, billing address, shipping address, phone number, and email address.
- Financial information: including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
- Account information: including your username, password, security questions, preferences and settings.
- Transaction information: including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
- Communications with us: including the information you include in communications with us, for example, when sending a customer support inquiry.
- Device information: including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information: including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you: including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
- Automatically through the Services: including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
- From our service providers: including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
- From our partners or other third parties:
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
- Provide, Tailor, and Improve the Services: We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, improve user experience, and create a customized shopping experience for you.
- Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing communications by email, text message, or postal mail, and to show you online advertisements for products or services.
- Security and Fraud Prevention: We use your personal information to authenticate your account and provide a secure shopping experience, detect and investigate possible fraudulent activity, and protect our services.
- Communicating with You: We use your personal information to provide customer support, respond to inquiries, and maintain our business relationship with you.
- Legal Reasons: We use your personal information to comply with applicable laws or respond to valid legal requests, including from law enforcement or government agencies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With Shopify and third-party service providers who perform services on our behalf (e.g., IT management, payment processing, customer support, shipping).
- With business and marketing partners for marketing services and advertisements.
- When you direct, request us, or otherwise consent to our disclosure of certain information to third parties.
- With our affiliates or corporate group.
- In connection with business transactions such as mergers, or to comply with legal obligations or protect our rights.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit will be shared with Shopify as well as third parties to improve the Services.
Third Party Websites and Links
The Services may provide links to third-party websites. We are not responsible for the privacy practices of such websites and encourage you to review their privacy policies.
Children's Data
The Services are not intended for children under the age of majority. We do not knowingly collect personal information from children.
Security and Retention of Your Information
While we strive to protect your personal information, no method is completely secure. We recommend you avoid sharing sensitive or confidential information via unsecure channels.
Your Rights and Choices
Depending on where you live, you may have rights to access, delete, or correct your personal information. You may also opt-out of certain processing activities, such as targeted advertising.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on our website and update the "Last updated" date.
Contact
If you have any questions, please contact us at info@westpacesace.com or at our office: 3535 Northside Parkway Northwest, Ste T-1, Atlanta, GA, 30327, US
